This Privacy Policy explains how FluidFreight LLC (referred to in this document as the Company) collects, uses, stores and protects personal information when a visitor uses this website, contacts the dispatch desk, books a terminal slot or requests our freight coordination services. FluidFreight, the developer of this site, has worked to keep this explanation clear so that every reader understands exactly what data we touch and why.
The Company operates from 11588 S Moring Point Way, South Jordan - 84009-1348, United States (US). By reading this page and by continuing to use the site, you agree to the practices described here. This policy is written in plain English and avoids unnecessary legal jargon wherever possible, but where clarity demands a precise definition we provide one in the section entitled Common Terms.
FluidFreight LLC arranges and supervises the movement of liquid bulk cargo between tanker trucks, rail tank cars, storage tanks and ships. Our day to day work revolves around loading racks, transfer arms, terminal slots and the careful documentation that has to accompany every liquid load. Because a great deal of our coordination starts with a phone call or an online inquiry, we routinely handle contact details, company names and load requirements provided by haulers, brokers and facility operators.
This Privacy Policy applies to the public website hosted at fluidfreight.autos as well as to any offline inquiries, email exchanges, recorded phone messages and paper forms that feed the same dispatch system. The policy also reaches the personal data of anyone who fills in the contact form, requests a quote, schedules a terminal slot, asks a question by email or subscribes to any service update we might publish in the future.
The Company does not sell liquid itself. We coordinate the freight that carries liquid. That distinction matters because our role steering a load between a rack arm and a sealed trailer means we often see shipment details for other organizations without ever owning the product. This policy therefore separates the data you give us about yourself from the data a client gives us about a shipment, and we explain both categories below.
Nothing in this policy should be read as permission for us to do more with personal information than what is necessary to run a capable freight coordination business. We keep our handling narrow, our access limited and our records tidy. If a practice on this page ever looks broader than it should be, you may raise it with the privacy contact listed near the end of this document and we will answer plainly.
To make the rest of the page easy to follow, a few names are worth defining up front. The term the Company means FluidFreight LLC and its authorized staff working under the direction of the registered business at 11588 S Moring Point Way, South Jordan - 84009-1348, United States (US). The term the site means this website and any associated contact channels linked from it.
Personal information means any detail that can identify a living person, either on its own or when combined with other data we hold. A name, an email address, a phone number and a trucking license number are all examples of personal information. Business contact details exchanged for freight coordination still count as personal information when they point to an individual person.
A load means any single shipment of liquid bulk cargo that we schedule, supervise or document. A slot means a reserved window of time at a loading rack, hold lane or unload dock. A rack means the fixed structure where a tanker connects to a product supply line through an articulated loading arm.
Client data means shipment facts, product grades, addresses and schedules that our business partners provide to us in connection with their freight. Some client data will contain personal information and some will not, and we treat client data with the same discipline that we treat visitor data.
The categories of information we collect depend on how you come to us. A person who only reads the site leaves different traces than a hauler who books a slot, so we describe each group openly rather than pretending one blanket list covers every visit.
For site visitors we may collect technical details automatically, such as the browser family and version, the operating system running on the device, the general network address, the pages viewed and the time of the visit. This technical picture helps us keep the site working and understand which pages genuinely serve haulers. In most cases this data is anonymous at the level we use it.
For people who contact us we collect the details they willingly send, including a name, an email address, a phone number, a company name and the contents of any message. On the contact form we ask for a name, an email address, a subject and a message, and we treat the subject and message as free text that you compose.
For haulers and brokers who book terminal services we may also collect a business address, a federal or operating authority number, insurance evidence, driver license information for scheduled drivers, vehicle and trailer details, planned cargo types and expected volumes. These details support compliance checks and documentation, and many are required before a load can lawfully proceed.
We do not deliberately collect sensitive categories such as racial origin, political opinion, religious belief, health data, union membership or biometric data, and we ask that you avoid sending such details in a message unless a specific shipment makes them unavoidable for a safety reason. We only retain what a particular service genuinely needs.
Information reaches us through a handful of ordinary channels. The first is direct submission, where you type your details into the contact form or send them in an email to touch@fluidfreight.autos. The second is voice contact by phone at +12298085962, where notes from the call may be entered into our dispatch records.
The third channel is the technical logging that any hosted website performs, capturing network requests, browser identity and timestamps. The fourth is cookies and similar small storage tokens placed on your device, which we describe in the cookies section below. The fifth channel is material that business partners supply such as carrier rosters, driver schedules and insurance documents attached to a booking.
We do everything we reasonably can to receive data directly rather than from a marketplace or a broker list. We have no interest in rented leads, purchased mailing lists or scraped contacts. If you ever receive a message from FluidFreight LLC and believe it is unsolicited, tell us straight away so we can trace the source and correct the record.
Every use of personal information must serve a real purpose in our business. We use the data we hold for the following ends. We use contact details to reply to inquiries, to quote a service, to confirm a booked slot and to keep a dispatcher in touch while a load changes hands.
We use shipment and driver data to plan rack windows, to perform the compliance checks described on the services page, to connect the right trailer to the right product and to produce the bills of lading and carrier documents that accompany a load. Without these records a liquid shipment would be unsafe and possibly unlawful, so this use is not optional for the service you request.
We use technical data to protect the site against abuse, to diagnose faults and to measure how well each page serves its purpose. We use aggregated statistics to decide where to add rack capacity, which ports of call run at full flow and where a transfer uptime target deserves attention.
We may use a provided email address to send a single, relevant follow up after an inquiry, such as a proposed schedule or a request for a missing document. We do not enroll contacts in promotional mailing lists without explicit consent, and any future highlights bulletin would carry its own clear opt out.
We analyse messages and dispatch notes to refine our own processes so that the next booking runs faster and the next compliance check catches an issue early. In every use, the guiding question is the same: does holding this detail help us move a clean, documented, on time liquid load without harming the person it belongs to?
Where a data protection law requires us to name a legal ground for processing personal information, we rely on the grounds described here. For inquiries and bookings we process on the basis of contract, because the information you give us is needed to quote, schedule and supervise the freight coordination you ask us to perform. Ending a booking or abandoning a contact approach naturally ends most contract processing.
For safety, documentation and record keeping under freight regulations we process on the basis of legal obligation, because a haul of certain products can only begin when specific checks and papers exist. For technical logging and fraud prevention we rely on legitimate interest, balancing our need to run a dependable website against your reasonable expectations of privacy.
Where we ever rely on consent as the ground for a specific practice, such as an optional marketing bulletin or a non essential cookie, we make that clear at the point of collection and you can withdraw your consent at any time with the same ease you granted it. Withdrawal never reaches back to undo lawful records that a shipment legally required us to keep.
Like any hosted business, we rely on a small set of service providers to keep the site secure and reachable. These providers process data only on our instructions and may include a web host that stores the pages, an email provider that carries our messages and a security service that guards the boundaries of the network.
Before we engage a provider that will see personal information, we satisfy ourselves that the provider protects data in a way consistent with this policy and with applicable law. We enter into data processing agreements with such providers where the law calls for them, and we avoid providers that treat customer data as a raw material for their own unrelated products.
We do not currently operate online payment processing on the site, so a credit card number is not captured through the contact form. If we later add a paid booking where payment details are needed, that transaction will run through a certified payment partner and this policy will be updated to name it.
Keeping a cargo record honest depends on keeping it secure, and we carry that discipline into the personal information we hold. Our site serves over an encrypted connection so that form submissions and page loads are protected in transit. Access to internal records is limited to the staff and partners who need it for an active task, and each person signs a duty to handle it carefully.
We keep dispatch records in orderly stores rather than in loose spreadsheets scattered across personal machines, and we back those stores up so that an accident or a storm cannot silently erase proof of a documented load. Passwords for the systems that hold data are stored as strong hashes and rotated on a schedule, and we detect and review unusual access attempts.
No method of transmission over the internet and no stored record is ever completely immune to risk, so we cannot promise that an intrusion will never happen. What we can promise is that we apply sensible, current controls, patch what we can, restrict who sees what and respond quickly and candidly if a breach is ever confirmed. We will notify anyone whose data was genuinely exposed in a way the law requires us to notify.
We do not hold personal information on a whim. Contact form submissions and inquiry emails are kept only as long as they are useful for an active conversation plus a reasonable grace period, after which routine housekeeping removes or anonymises them. Site technical logs roll over on a short cycle so that an old log line does not linger.
Load documents, compliance evidence and freight paperwork are a different matter. Regulations and good business practice require that certain shipping and safety records be kept for defined periods that can outlast the active relationship, and we keep those records for as long as the applicable rule demands. After that window closes we retire the records in an orderly way.
Our retention schedule is reviewed from time to time so that neither a one day inquiry nor a decade old booking is held longer than it should be. If you ask us to delete personal data that is not wrapped up in a lawful record, we will honour that request within a reasonable time and confirm to you when the deletion is done.
Depending on where you live, the law grants you a set of rights over your personal information. You may have the right to ask what personal data we hold about you and to receive a readable copy of it. You may have the right to correct a detail that has changed, such as a new email address or a corrected phone number.
You may have the right to ask us to delete personal information that no longer serves a lawful purpose, to restrict how we process it in certain cases and to object to processing that rests on a legitimate interest. Where processing is based on your consent, you may withdraw that consent freely. You may also ask that a machine readable copy be given to you or moved to another service provider where the law allows portability.
To act on any of these rights, write to touch@fluidfreight.autos and tell us which right you wish to exercise and which records you believe are affected. We may ask you to confirm who you are so that we do not release a record to an impostor, and we will respond within the time the law allows. If you live in a jurisdiction with a supervisory authority, you may also complain to that authority if you are unhappy with our answer, though we hope a direct conversation resolves most matters first.
This site serves haulers, brokers and terminal staff, and it is not built for children or directed at minors. We do not knowingly collect personal information from a child under the age of consent in the relevant country, and we have no reason to hold the personal details of a child in a dispatch record.
If a parent or guardian believes their child has submitted personal information to us by mistake, the adult should contact touch@fluidfreight.autos and we will promptly review the record and delete any child data we did not lawfully need. We take this duty seriously because a freight terminal is no place for a child profile and because trust is easier to keep than to rebuild.
The Company is registered in the United States at 11588 S Moring Point Way, South Jordan - 84009-1348. Some partners we coordinate with operate in other countries, and a load moving across a border can require that limited shipment details travel internationally so that each port of call and each carrier is properly briefed.
When personal information must move across borders, we rely on a recognised legal mechanism such as an adequacy decision, standard contractual clauses or another lawful transfer safeguard. We keep transfer to the minimum data needed for the crossing rather than moving entire rosters, and we tell you in this policy that an international move is a possible outcome of booking a cross border liquid load.
Questions about this policy, requests to exercise a privacy right and reports of a privacy concern are all welcome at the same desk that answers ordinary inquiries. Write to the Company at touch@fluidfreight.autos or call +12298085962, and address the message to the privacy contact so it reaches the right person without a detour.
Correspondence can also be sent to the legal address at 11588 S Moring Point Way, South Jordan - 84009-1348, United States (US). When writing, name the page or practice you are asking about so we can answer precisely rather than with a general statement. We treat a privacy inquiry as a priority and will acknowledge it promptly and reply substantively without delay.
The freight industry, the law and our own terminal network all change over time, and this policy will be updated when those changes touch how we handle personal data. When we revise the policy we will publish the new text on this page and update the effective date at the foot of the document.
For material changes, such as a new category of data we collect or a new partner with whom we share records, we will also call out the change near the top of the revised page so that a returning reader does not have to find it by scanning every paragraph. Continued use of the site after a material update counts as acceptance of the revised policy, and we recommend that anyone who relies on this text bookmark the page and glance back from time to time.
This Privacy Policy is effective as of the date first published on this page and remains in force until a later revision replaces it. All sections of this document are read together, and a title is provided for convenience only and does not limit the meaning of the text beneath it.
The Company commits to telling you the truth about its data practices in words that do not hide behind a legal fog. Thank you for reading carefully, for trusting us with the details your liquid loads require and for keeping the freight network moving on a foundation of honest record keeping. You may return to the main company site whenever you wish through the link at the top of this page.